Palliative care

We provide holistic palliative care to patients and their families in Bitou, Western Cape.


Palliative care is a health care approach that aims to improve the quality of life of patients, who together with their families, are facing a life-limiting illness. Care includes the relief of suffering and the early identification, impeccable assessment and management of pain and other distressing symptoms, whether physical, emotional, social, spiritual or cultural in origin.


The Department of Health (DoH), in its effort to bring “health for all” by 2020, has embarked on the restructuring of primary health care services  (see National Dept. of Health strategic plan for 2015-20).

The DoH new model focuses on illness prevention and health promotion at a community level, with a good referral network that directs community members in need to the appropriate primary health care service.

This model has, however,  created a gap in the health care system, specifically a gap for people who are already ill and cannot access health care services. It is this gap that we are committed to filling, while continuing to lobby government regarding the need for compassionate end-of-life care.

Professional care and compassionate support


When a loved one falls ill with a life-limiting illness, they are often return home from hospital to families that aren’t equipped with the knowledge and resources to provide appropriate care.

Our Hospice Plett programme provides holistic palliative care and support to patients that have been diagnosed with a life-limiting illness, in the comfort of their own home. Our team of trained carers strive to provide each patient with as much comfort and dignity as possible, and work in full co-operation with the patient’s doctor, specialist or clinic to provide pain and symptom control, if required. Care and support is also extended to the patient’s family, and includes bereavement care and support to children affected by the circumstances.


Physical/Clinical Care

Our professional nurses assess and manage every patient’s physical symptoms, working in collaboration with the patient, his/her family, physician, or primary health care clinic.

Psycho-Social Care

Our social auxiliary worker and nurses assess the psycho-social needs of patients and their families, and provide the necessary support. This includes emotional support, life planning, counselling of patient and family, memory work, legal and financial support in terms of assessment of needs and referral to appropriate structures e.g. wills, government welfare grants.

Orphan & Vulnerable Children Care

Children are often the most vulnerable should a parent or caregiver fall ill or pass away. We assess each child in a patient’s household to ensure they receive the support they need. 

The support given to these children includes: assistance with access to welfare grants; school uniforms and fees; extra lessons for learners who struggle at school; referral to play therapists who help them to deal with their difficult circumstances; assistance with the legal processes concerning adoption and foster care; assistance in communicating their needs/fears/questions to their families.

Spiritual Care

Our social auxiliary worker and professional nurses asses the spiritual needs of patients and their families and provide care in collaboration with the patient, their family and their spiritual community.


We view bereavement as a reaction to loss and therefore provide bereavement support to patients who are grieving the loss of their health, their role in the family, their future hopes and dreams. This support is extended to the family and continued after the death of the patient.

Medical Equipment

We offer patients the use of a vast array of medical equipment, such as hospital beds, egg-box mattresses to prevent pressure sores, sheepskins, wheelchairs, commodes, syringe drivers, suction machines, shower/bath chairs and many more.

Nutritional Support

We provide families with food parcels until government social assistance is organised. Clinical nutritional support is provided to patients who are unable to eat normally or have been severely malnourished.

24-Hour Carer Support

Should a patient require 24-hour private home nursing care, our professional nurses provide a supervision and oversight role to ensure the care rendered by private home-based carers is appropriate and of high quality. We assist the patient and family in the appointment of private home-based carers, drawing on a database of carers who have the required training and experience.


Should a patient or family member express any need that Hospice Plett does not have the resources to assist with, the patient or family member will be referred to an appropriate service provider.


Our carers live in the communities they serve. This ensures a greater level of trust and confidence in the carers, enables us to provide culturally appropriate care, and enhances the patient’s compliance with treatment. The level of trust established between patients and carers also ensures that carers are allowed to discuss the needs and future care of vulnerable children in the household.